Declaration on the duty to inform
The protection of your personal data is important to us. In this privacy policy, we inform you about which data we process when you use our website, the purposes for which this is done, the legal basis on which we act and the rights to which you are entitled.
Contacting us
If you contact us via a contact form on this website, by e-mail or by telephone, we process the personal data that you voluntarily provide to us in the course of contacting us. This may include, in particular, your name, your e-mail address, your telephone number and the content of your enquiry.
This data is processed exclusively for the purpose of processing your request, answering queries and implementing pre-contractual measures or fulfilling an existing contractual relationship.
Purpose of processing:
Processing and responding to enquiries, communicating with interested parties and customers, implementing pre-contractual measures and maintaining business correspondence.
Legal basis:
Art. 6 para. 1 lit. b GDPR (contract or pre-contractual measures) and - if no contractual relationship exists - Art. 6 para. 1 lit. f GDPR (legitimate interest in efficient and comprehensible communication).
Storage period:
The data transmitted when contacting us will only be stored for as long as is necessary to process the enquiry. Any further storage will only take place if there are statutory retention obligations or if the data is required for the assertion, exercise or defence of legal claims.
Recipients:
Your data will only be passed on to those internal departments that are responsible for processing your enquiry. If external service providers (e.g. hosting or IT service providers) are involved, this is done exclusively within the framework of order processing in accordance with Art. 28 GDPR.
Online Booking Service
If you undertake a reservation on our website www.hotelalpenpanorama.com, you can do so with the help of our online booking software, the “onepagebooking”, provided by the company HotelNetSolution GmbH. All personal information which you provide during the booking process (such as first name, last name, address, email address, specific personal information concerning your reservation, etc) will be transferred securely. This data will only be used and stored to process your reservation. The software provider HotelNetSolution GmbH obliges to handle your personal data with care and in accordance to the data protection regulations.
Cookies & similar technologies
Our website uses cookies and similar technologies (e.g. local storage). These are small files or information that can be stored or read on your end device in order to provide basic functions, save settings or enable reach measurement/marketing.
Cookie consent:
Unless cookies are absolutely necessary, we only set them after you have given your consent via our consent banner. You can change or revoke your consent at any time with effect for the future.
Storage duration: depends on the respective cookie (session cookie until the browser is closed; persistent cookies until expiry or manual deletion).
You can also delete or block cookies via your browser settings. If you deactivate cookies, the functionality of the website may be limited.
Web analysis with Google Analytics 4 (GA4)
If you have expressly consented, we use the web analysis service Google Analytics 4 (GA4) on our website. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics 4 uses cookies and similar technologies to collect and analyse information about the use of the website. These reports are also provided in Google Analytics 4 exclusively in aggregated form. In particular, the following data may be processed
The information collected is used to analyse user behaviour on the website, to compile reports on website activity and to continuously improve our online offering.
Purpose of the processing:
Reach measurement, analysis of user behaviour and optimisation of content, structure and performance of the website.
Legal basis:
Art. 6 para. 1 lit. a GDPR (consent). The processing takes place exclusively after your active consent via the consent management tool used.
Recipient / data processing:
Google processes the data on our behalf. The use of Google Analytics 4 may result in the transfer of data to third countries (in particular to the USA). You can find more information on this in the section "Data transfer to third countries".
Storage period:
The storage period of the data collected depends on the settings made in Google Analytics 4 and is limited to the maximum periods specified by Google. Event data is automatically deleted as soon as the specified retention period is reached.
Revocation of consent:
You can revoke your consent at any time with effect for the future via the cookie settings on this website.
Further information:
Details on data processing by Google can be found in Google's privacy policy.
Note: Details on data processing by Google can be found in Google's privacy policy: https://policies.google.com/privacy?hl=de
IP anonymisation
We use Google Analytics with activated IP anonymisation. This means that your IP address is truncated before further processing so that it cannot be easily assigned to your person.
In exceptional cases, a full IP address may be transmitted to a Google server and truncated there. Google uses the processed information to analyse the use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage.
Browser plugin
Irrespective of your consent via the consent banner, you can also prevent the collection and processing of your usage data by Google Analytics by installing the browser add-on provided by Google:
https://tools.google.com/dlpage/gaoptout?hl=en
Please note: If blockers/restrictions are activated, individual website functions may be restricted.
Demographic characteristics
If activated and if you have given your consent, Google Analytics can provide reports on demographic characteristics (e.g. age ranges, gender, interests). According to Google, this information comes from interest-based advertising and data from third-party providers, among other things, and is generally presented in aggregated form.
Newsletter
When you subscribe to our newsletter, we process the data you provide (typically your e-mail address and usually your first name and surname). We only process optional information (e.g. interests, contact and address data, etc.) if you provide this voluntarily.
Double opt-in:
We use a confirmation procedure for secure registration. After registering, you will receive an e-mail with a confirmation link. Only after confirmation will the newsletter dispatch be activated.
Tracking/success measurement (if used):
If technically provided for in the newsletter, openings and clicks can be statistically recorded using tracking pixels/tracking links in order to optimise content and dispatch.
Google Maps
Maps from the Google Maps service may be integrated on our website. The provider is usually Google Ireland Limited (see above). OpenCorpData
When pages with embedded maps are accessed, data (in particular IP address and technical information; location data may be transmitted to Google and processed there if the end device is enabled). Processing in third countries is possible.
YouTube
We can integrate videos from the YouTube platform. YouTube is a service provided by Google. Google Privacy Policy & Terms of Use
When a page with embedded YouTube content is accessed, a connection to YouTube/Google servers is established. Personal data (e.g. IP address, device information, page visited) may be processed in the process. If you are logged into your YouTube/Google account, YouTube can assign the use to your profile; you can prevent this by logging out.
Your rights
In accordance with the GDPR, you have the following rights in particular
If you believe that the processing of your personal data violates data protection law, you can lodge a complaint with a supervisory authority. In Austria, this is the data protection authority.
You can reach us on the following contact details:
Georg Hofer GmbH
Hotel Alpenpanorama
Sonnbichl 18
A-6306 Söll in Tirol
Telephone: +43 (0)5333 5309
Fax: +43 (0)5333 5309-8
Mail: info@hotelalpenpanorama.com
Web: www.hotelalpenpanorama.com
